Terms of Service

Terms of Service

Effective date: June 18, 2026 · Please read carefully before using WorkoAI.

1. Acceptance

By accessing or using WorkoAI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including trial users, paying customers, and company administrators.

2. The Service

WorkoAI provides an AI agent orchestration platform that allows businesses to deploy, configure, and manage AI agents for sales, support, marketing, finance, and other operational functions. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Accounts and eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@workoai.com if you suspect unauthorised access.

4. Acceptable use

You may not use the Service to: (a) violate any applicable law or regulation; (b) transmit malware, spam, or engage in phishing; (c) circumvent security measures or access systems you are not authorised to access; (d) use agents to harass, defraud, defame, or harm individuals; (e) resell or sublicense the Service without written permission; (f) reverse-engineer or extract proprietary algorithms. We reserve the right to suspend accounts that violate these restrictions.

5. Subscriptions and billing

Subscriptions are billed monthly or annually in advance. All fees are non-refundable except as required by law or as described in our 30-day money-back guarantee for new accounts. Overages beyond your plan's task limit are billed at the rate shown on the pricing page. We will notify you by email before any price changes take effect.

6. Free trial

New accounts receive a 14-day free trial with full access to all platform features. No credit card is required for the trial. After the trial period, the account is paused until a subscription is activated. Trial data is retained for 14 days after expiry before deletion.

7. Your data

You retain all ownership rights to your data. By using the Service, you grant us a limited licence to process your data solely to operate the platform and execute agent tasks on your behalf. We do not claim any intellectual property rights over content you create or process through the platform. Our use of your data is governed by our Privacy Policy.

8. Intellectual property

All rights, title, and interest in the WorkoAI platform — including the BDI engine, agent orchestration system, and associated software — remain exclusively with WorkoAI. These Terms do not grant you any rights to our trademarks, trade names, or branding.

9. Third-party integrations and connected tools

WorkoAI lets you connect third-party products (for example Slack, Google Workspace, CRMs, support desks, billing tools, and social publishers) so agents can act in those systems on your behalf. Connecting a tool is optional and requires your authorisation (typically OAuth or an API key you supply).

Your responsibility. You represent that you have the legal right to connect each account and to grant WorkoAI the permissions shown at consent time. You are responsible for: (a) reviewing and approving agent actions that affect external systems where human-in-the-loop is configured or reasonably required; (b) configuring least-privilege scopes and disconnecting tools you no longer need; (c) complying with each provider's terms of service, acceptable-use rules, and any contractual limits on automated access; and (d) all content, messages, records, and actions performed through your connected accounts — including actions taken by agents operating under your workspace.

Acceptable use of connected accounts. You may not use integrations to send spam, scrape or exfiltrate data beyond authorised purposes, circumvent rate limits or security controls, access accounts you do not control, or violate privacy, employment, advertising, or industry regulations applicable to your use of those tools.

Third-party services are provided by independent operators. We are not responsible for their availability, accuracy, security practices, pricing, or policy changes. If a provider revokes access, limits scopes, or experiences an outage, related agent features may degrade until you reconnect or adjust configuration.

Details on what data connected tools may expose to WorkoAI, how we process it, retention, and how to disconnect are described in our Privacy Policy. This section governs acceptable use and customer responsibility; it does not replace that Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law, WorkoAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our aggregate liability for any claim relating to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.

11. Warranty disclaimer

The Service is provided "as is" without warranty of any kind. We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements. AI agent outputs may be inaccurate — you are responsible for reviewing agent actions before they affect external systems.

12. Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We may terminate your account immediately if you materially breach these Terms. Upon termination, your access to the Service ceases and we will delete your data in accordance with our Privacy Policy.

13. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of England and Wales, and you consent to the jurisdiction of those courts.

14. Changes

We may update these Terms from time to time. We will provide at least 14 days' notice by email before material changes take effect. Your continued use of the Service after that date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: legal@workoai.com.

These Terms do not constitute legal advice. Enterprise customers requiring custom MSAs or DPAs should contact legal@workoai.com.